Frequently Asked Questions

If you still have any questions send us a message.

WHAT IS A SAFE DEPOSIT BOX ?
A Safe Deposit Box is a highly secure storage box rented to a customer for the safekeeping of their valuables.
WHAT ITEMS CAN BE STORED IN MY SAFE DEPOSIT BOX?
Documents
  • » Marriage Certificate
  • » Will
  • » Birth Certificate
  • » Passport
  • » Education Certificates
  • » Separation/Divorce papers
  • » Social Security information
  • » Health or Medical Records
  • » Military Records
  • » Share Certificates
  • » Business documentation
Valuable items
  • » Cash
  • » Jewellery
  • » Gold and Silver
  • » Artworks
  • » Paintings
  • » Irreplaceable items
  • » Family heirlooms
  • » Photographs
  • » Copies of education certificates
Items that you cannot store with VSD
  • » Any living item – including animals and plants
  • » Any Noxious material
  • » Offensive material – including Drugs
  • » Inflammable or Explosive material
  • » Firearms
  • » Immoral Items
  • » Perishable items
  • » Banned or embargoed items
  • » Stolen Goods or Storage of items for the purpose of seeking to put them beyond the reach of Law Enforcement agencies
  • » Money obtained from crime or fraudulent activity must NOT be stored
VSD is registered with the Financial Conduct Authority and we therefore require you to ensure that no contents held in your VSD box represent the proceeds of crime or money laundering.
DO I NEED TO TELL YOU WHAT IS IN MY SAFE DEPOSIT BOX?
You do not have to disclose the nature of the items stored in the box at the time of rental. However opting for insurance requires disclosure of all valuables kept in our safe deposit box to ease the process of an unlikely event of a claim. We would recommend that you keep valuation certificates, invoices and/or photographs of the items stored in your box.
ARE MY CONTENTS INSURED?
Yes, you can have your contents insured up to $10,000,000. This is through our partners Thomas Knight who have offered VSD exclusive safety deposit box insurance.
We also Offer complementary insurance for the first year on selected safe deposit boxes.
WHAT DO I NEED TO OPEN AN ACCOUNT WITH YOU?
You need to present a photographic ID (a valid passport or driving license) and a proof of address (a utility bill or bank statement that is less than 3 months old)
HOW MUCH DOES YOUR SERVICE COST AND HOW DO I PAY?
Our minimum rental period for a safe deposit box is 3 months and we offer a wide range of box sizes starting at $250 per annum.
We accept credit card, debit card or cash for Local payment.
We accept wire transfer for International payment.
CAN I ACCESS THE PREMISES OUT OF WORK HOURS?
This is not something we can offer. Once the doors are locked they are secure until the next business day.
We do operate weekend hours on Bank Holidays
CAN I INSURE MY CASH?
Yes. Within our exclusive insurance product, you can insure cash as well
AM I INSURED IF I'M WEARING MY VALUABLES?
Yes, your insurance cover can include your valuables off site for a period of time.
WHO HAS ACCESS TO MY SAFETY DEPOSIT BOX?
The customer and secondary access (if any) are the only person(s) who can access their box.
CAN SOMEONE ELSE ACCESS MY BOX FOR ME?
You can designate a maximum of one key holder when you register your box.
WHAT HAPPENS IF I LOSE THE KEY TO MY SAFE DEPOSIT BOX?
You will need to make an appointment with us in advance to visit VSD. We will arrange for our locksmith to be present who will break open your safe deposit box. You will be liable for a $400 break open charge which covers the locksmiths call out charge and the cost of replacing the lock
WHAT DO I DO TO RENEW OR CANCEL MY CONTRACT WITH YOU?

You can pay your renewal rental by cash or wire transfer. However, if you do not wish to continue the rental of your safe deposit box with us, we require a written cancellation notice at least 30 days prior to your contract end date. The keys to the box will have to be returned to us in person before the end of your contract period.

WHAT HAPPENS IF I DON'T PAY MY RENTAL RENEWAL ON TIME?
If your account is in arrears we will not permit you to access your box until the arrears are cleared.
Please note that the minimum renewal period of a safe deposit box is 3 months and an admin fee is charged on all overdue accounts.
WHAT HAPPENS IN THE EVENT OF MY DEATH?

If there is a secondary access named on your box, this person may continue to have unrestricted access to your safe deposit box in the event of your death.

The secondary renter should notify VSD of your death and will need to produce a Certificate of Deposit and Death Certificate which we will updated into our system and returned. Once probate has been granted, your account will be closed and should the secondary renter wish to continue to keep valuables at VSD, he/she will be asked to open a new account in his/her own name.

Where you are the sole renter on the box (i.e. there is no secondary renter), the person reporting your death should send us a copy of the Certificate of deposit, death certificate and power of attorney stamped by a public notary. The documents and information will be updated into our system and returned. A new Certificate of Deposit will be issued with the Name on the power of attorney as the current sole renter.

HOW TO REQUEST DELIVERY OF YOUR SAFE DEPOSIT BOX?

You can request for delivery of your safe deposit box by accessing your account online and click "Request Delivery".

Do not have online access? You can recover your username and/or password.

HOW WE SHIP YOUR SAFE DEPOSIT BOX TO YOU?

We ship your safe deposit box to you using Vaultane Courier Services. You will be issued a tracking number which can be used to track your shipment for up to date location, status and estimated delivery date.

HOW MUCH DOES SHIPPING COST AND HOW DO I PAY?
Vaultane Courier Services will issue an invoice with shipping cost upon receiving a delivery request.
Safe deposit box shipping cost depends on the delivery location of your box.
We accept credit card, debit card or cash for Local payment.
We accept wire transfer for International payment.
DIDN’T FIND THE ANSWER?
If you did not find the answer you were looking for, simply fill in the form and we will get back to you within 48 Hours. Our friendly staff is on hand to offer advice in relation to storing your valuables.
FAQ

Choice of Safe Deposit Boxes to Suit Your Needs

Our facility offers various box sizes to suit all client requirements. The smaller boxes are ideal for the storage of jewellery, cash, valuable coins and computer back-up discs. The mid-range boxes are designed to keep papers, house deeds and other important documents.
The larger boxes are ideal to hold larger amounts of paperwork and artwork which need to be stored securely. We are also the only safe deposit box facility to offer high security private walk-in vaults for the storage of fine Art and valuable furniture.
We at Vaultane Safe Deposit have a very strong and long term background in the Bullion and Jewellery industry and understand the sense of security an individual or business seeks for their precious & prized possessions.